EXPRO was born from a shared dream between two aftersales veterans, Ravi and Rajeev, whose friendship and vision began during their engineering days. With nearly three decades of experience in automotive giants like Honda, Nissan, TATA, and Mahindra, and leading roles in multiple component manufacturers, they’ve spent their careers in the trenches of the automotive industry, deeply immersed in the intricacies of aftersales.
Over the years, they witnessed the fragmentation of the automotive aftersales market in India. On one end, they saw vehicle owners burdened by high costs, slow turnaround times, and impersonal service at authorized networks. On the other, independent garages struggled with limited infrastructure, poor technical expertise, and inconsistent workmanship. Both Ravi and Rajeev recognized a significant gap—and an enormous opportunity. With millions of cars hitting the roads every year, there was a pressing need for expertise, transparency, and efficiency in aftersales.
Together, they founded EXPRO, a company dedicated to elevating the aftersales experience through innovation and customer-centric solutions. Through EXPRO’s services, including CUVRR extended warranties, inspection services, and reliable roadside assistance, they aim to empower independent garages and bridge the gap for vehicle owners seeking quality and trust. With their vast experience in helping organizations scale in the aftermarket sector, Ravi and Rajeev are transforming EXPRO into a brand that sets new benchmarks in India’s automotive aftersales industry, one partnership at a time.
To provide workshops with the tools, expertise, and operational excellence needed to deliver high-quality, reliable, and efficient car services across all vehicle brands.
To build a seamless ecosystem that supports every stage of a vehicle's life and beyond, offering comprehensive car care solutions with integrated services that ensure quality, convenience, and customer trust.
We uphold the highest standards in service quality, training, and operational efficiency to ensure customer satisfaction and workshop success.
We embrace cutting-edge technologies and best practices & also learning to drive continuous improvement in our services and operations.
We operate with transparency and honesty, building trust with our partners, clients, and customers in every interaction.
We believe in fostering strong partnerships with workshops, suppliers, and stakeholders to create a mutually beneficial ecosystem.
Our primary goal is to deliver exceptional service experiences, ensuring that the needs of our customers are always met with professionalism and care.
We are committed to environmentally responsible practices and long-term growth, ensuring that our operations benefit both people and the planet.
A seasoned automotive leader with about 26 years of experience in aftersales/aftermarket operations. Having held key positions with automotive industry leaders, Ravi is dedicated to bringing innovation and customer-centric solutions to the forefront with passion for reshaping the automotive landscape,
With about 25 years of experience working with well-known OEMs, an experienced automotive engineer possesses a proven record of successfully developing service networks, establishing longlasting after-sales business procedures, and creating retention products such as service contracts and car extended warranties.
Sunil Pahilajani, an experienced industry leader with over 37 years' experience, has held successful leadership roles at renowned auto companies. An engineer from IIT Roorkee, He mentors EXPRO in overall management, governance, compliance, communication, business development, project management